This article provides insights into the evolving role of office management in the banking sector, highlighting its importance in operational efficiency, cultural development, sustainability, and maintaining the human touch within a technologically driven industry.

Heiko Schroterdiscusses the shift towards hyper-personalisation, the critical role of sustainability, the ease of cross-border banking, the synergistic partnerships between banks and fintech, the advancements in cybersecurity, and the emerging significance of Decentralised Finance.

Bernhard Angelsbread discusses the industry's digital-first approach, the integration of sustainability, the personalisation afforded by AI, the critical focus on cybersecurity, the evolving landscape of cryptocurrency, and the rise of neobanks.